Join Date: Jun 2018
Location: Montreal Canada
Update, I called my dealers service department on Monday July 30th and told them the issue with the rotors has not gone away. They told me OK well order the rotors and let you know when they arrive.
So the following week I called back to get an update, they have no information on file about ordering new rotors and say they have to contact KTM for authorization. I said WTF? What about the call last week? And why do you now need to contact KTM? on my first service invoice it’s clearly printed “From KTM: scotch bright rotors if that does not work replace rotors” but the guy held firm that he has to contact KTM before ordering the rotors and he will get back to me when he hears back from them, the call ends.
Not satisfied with were this was going I called KTM to lodge a formal complaint against my dealer.
I informed them about all the issues I have had with this dealer,
Closed fuel petcock that left me on the side of the road, initially refusing to pay towing.
After scheduling a first service apt, when I showed up they had no record of the apt
And finally the rotor issue.
KTM service was excellent; they got the ball rolling immediately. An hour passes the dealer calls and tell me rotors and pads have been ordered and they will contact me as soon as they arrive for the swap.
Fast forward to today, I received a voice mail from my dealer “your pads are in but the rotors are back ordered till Sept 24th!”
I did not even bother wasting my time calling the dealer, I called KTM directly, their response “well get you the rotors by the end of next week even if we have to pull them off another bike”
So my evaluation of the situation so far KTM +10 Dealer 0